Posts made in August, 2015


What is the connection between a Surging Team and company profitability? When I was an award-winning franchise owner, I once got a call from the franchise home office that went like this: “Hi Scott, this is your quarterly check-in call from the home office! Is there anything we can do to help you?” I knew everyone at the home office, and I had a good idea of their experience in the marketplace, so I thought about that...

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One thing is certain in the American marketplace; if you decide to jump into the arena and succeed, you are going to face fierce competition. That’s because success in our marketplace results in highly-sought-after rewards, like profits and the lucrative compensation of those participants who find ways to win. Your company has entered the marketplace for only one reason–to succeed. If you are the company owner,...

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Lots of successful people dream of owning their own business one day. I did. The appeal of being your own boss and deciding when, where and how to run your business is powerful and nearly ubiquitous. When this dream gains traction in your life, you get a little more serious about the details, and you start creating your “dream list” which is the forerunner of your business plan. Somewhere during this more thoughtful...

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“How did you do that, Scott?” I heard that question a few times in my career, from colleagues who genuinely wanted to know. In business, the marketplace is the impartial arbiter that decides if your business strategy and your company’s tactical execution–is a winner or a loser. Profitability, sustainability, and a visible increase in the well-being of the company’s employees–are the symptoms of a...

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Ownership, leadership, and management are the natural group governance roles that every team of people will eventually decide upon. That’s why it’s critical for the team leader to intentionally lay claim to, and develop these group roles. If the team leader is unaware of this important leadership responsibility, she will lose control of the team’s culture and never gain their respect or trust. The team members, if...

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