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Will today’s economy drive more franchise ownership?

Posted by on November 2, 2015 in Entrepreneurship, Franchise Management, Franchise Ownership, Small Business Ownership | 0 comments

Will today’s economy drive more franchise ownership?

When I was an award-winning franchise owner, I received many calls from people who were peforming due diligence in their effort to evaluate our franchise concept, for their own possible investment. The current franchise owners referred to these as “validation calls”, and we all remembered how important the feedback from existing franchise owners was in our own analysis of the business opportunity being offered by the franchisor. Each existing franchise owner had to decide how to handle these validation calls from people who were exploring franchise ownership, since the FTC requires that the names of all existing franchise owners are made available to anyone who was serious about evaluating the purchase of a franchise unit. Whether we were doing great, doing poorly, or just starting our business, each current franchise owner was going to receive a steady stream of validation calls, and we needed to determine our response to them.

I found the discussion with potential franchise owners fascinating. Sometimes they called me after they’d already spoken to several other owners, and sometimes I was their first call. Since the FTC requires full disclosure of all owners, the validation calls were usually random, so sometimes they’d spoken to existing owners who were unhappy with some aspect of their franchise ownership experience, other times the owner was very new and didn’t have much feedback yet, and then there were the owners who were doing well and provided positive feedback. Although each existing owner was disclosed, and we could expect to receive validation calls, that didn’t mean we had to talk to the validation caller. We could declare that we didn’t want to talk, or we could spend too much time talking to the validation callers, time we could otherwise be using to run our own business. As you can imagine, these calls are critical to the franchisor.

My strategy was to engage the validation caller and find out what was driving them to explore franchise business ownership. I enjoyed comparing my own experience to that of others. After a few years, a distinct profile repeatedly emerged. Most of the validation callers had a strikingly similar background to mine. Most were very well educated, had been successful corporate executives, were now out of work and nearing the end of a sabbatical period. They were having a difficult time finding a corporate position that was comparable to their former job, and their job search had crossed paths with a franchise consultant who ignited the spark of business ownership as an exciting alternative. You can add one more characteristic to the distinct profile of a validation caller: 99% had never owned a business before and they believed that franchise ownership as a less risky alternative to going independent.

Think about the description of the typical franchise prospect I just outlined above. Will today’s economy produce more or less of this profile? The labor participation rate in the U.S. is at an all-time low, so there are more and more people who have simply stopped looking for jobs, and many of them fit the profile of the typical out-of-work corporate executive I described above. AT 1.5% through September 2015 (average is 3.4% from 1947 – 2015), the US economic GDP growth rate is very low, which means that corporations are generally in a wait-and-see posture and are not aggressively hiring. However, a little research also shows that for the past five years, franchise businesses have been, and are expected to again grow faster than the rest of the economy in 2015.

So the answer to my question in the headline of this blog entry, is that I believe today’s economy will drive record numbers of people to explore franchise ownership. These are highly educated and successful people who are looking for an opportunity in a shrinking economy. Many of them will turn to business ownership in an attempt to replace their former income or satisfy their own dream of being a business owner. Franchisors who are prepared to engage with this growing group of savvy former executives, with innovative business opportunities that reduce start-up risk, will be the big winners.

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team, a team that repeatedly succeeds in achieving company objectives. When teams win, increased company profitability follows! Contact me today and let’s discuss that actions that you as the team leader or company owner need to take in order to lead your team to success. You will NEVER stand with those who never dared or tried.

Until then, Keep Winning!

Scott Brennan is author of the now-available-on-Amazon book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him to get started.

What to do when you face uncertainty and fear

Posted by on October 26, 2015 in Company Profitability, Effective Leadership, Entrepreneurship, Franchise Ownership, Leadership Development, Leadership Training, Small Business Ownership, Successful Leadership, Team Leadership | 0 comments

What to do when you face uncertainty and fear

One look at your company’s bank account, and your chest begins to tighten.

It might be the realization that your client acquisition effort didn’t bring in a single new client, but it cost you dearly to implement.

Maybe you just lost a major client, and while trying to remain optimistic, you can’t help but project your sales for the rest of the year, and you see the cash shortfall that’s coming.

Some will face the question on Friday, of how they’ll “make payroll” on Monday.

For each day of great enthusiasm, the entrepreneur who enters Theodore Roosevelt’s “arena” will likely face twice as many days trying to reconcile a temporary, but real failure.

“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.” -Theodore Roosevelt, April 23, 1910

Ok, it’s one of those times. You’re the company owner, and you’re facing a failure, so what do you do?

My book, The Surging Team, includes two exercises that you should immediately put to use: “The ABCDE” exercise for identifying and overcoming fear, and the “3 foot world” exercise.

The ABCDE exercise challenges your assumptions about the “inevitable consequences” of the situation you find yourself in. The “D” in ABCDE asks you to dispute your automatic beliefs and assumptions about your fear, walk-yourself-back from the worst-case scenario you imagine, and gain new energy (“E”) finding creative ways to get back to fighting for your goal.

The “3 foot world” exercise recognizes how easy it is to look too far ahead and project scary consequences. But the leader who looks too far ahead and then panics, will freeze and be unable to take the next critical step to climb out of her situation. Just keep your head down and your eyes focused on “the 3 foot world in front of you”, and take just one more step along your plan, but keep moving forward!

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team, a team that repeatedly succeeds in achieving company objectives, even in the face of real fears and set-backs. When teams win, increased company profitability follows! Contact me today and let’s discuss that actions that you as the team leader or company owner need to take in order to lead your team to success. You will NEVER stand with those who never dared or tried.

Until then, Keep Winning!

Scott Brennan is author of the now-available-on-Amazon book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him to get started.

Does Success Follow the Adoption of a Positive Mental State?

Posted by on October 19, 2015 in Company Profitability, Effective Leadership, Entrepreneurship, Leadership Development, Leadership Training, Small Business Ownership, Successful Leadership, Team Leadership | 0 comments

Does Success Follow the Adoption of a Positive Mental State?

“Whatever follows the ‘I am’ will eventually find you…The good news is that you get to choose what follows ‘I am’…The ‘I am’ coming out of your mouth will bring you either success or failure.” – Joel Osteen, from his book, “The Power of I Am”

Most of us have read recent books on the power of positive thinking, like Osteen’s “The Power of I am”.

As a child, how many of us had a parent or a teacher read to us, “The Little Engine That Could”?

The United States of America was conceived and born of optimism when Thomas Jefferson famously wrote in the Declaration of Independence on July 4, 1776, “We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.”

Many of us are familiar with this ancient text from Philippians 4:8 written sometime around the year AD 35, “Finally, brothers and sisters, whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable–if anything is excellent or praiseworthy, think about such things.”

We’ve known from the dawn of civilization that we as humans, in order to achieve our potential, need to fill our minds with truth, beauty, and optimism.

In fact, the highest form of torture, is to remove all hope from someone’s life.

So, the answer to our opening question, “Does success follow the adoption of a positive mental state?”, seems to be an obvious “YES, of course!”

However, look at the question again. The question asks about “success”, not about “happiness”. The truth is, in order to succeed, you need more than just a positive mental state. You need to take actions that result in success. In a competitive marketplace, your company needs a plan that outlines its success objectives, and a leader that is relentless in inspiring her team to overcome all obstacles and accomplishing those stated objectives.

So, as the company owner or team leader, do you have a plan that instills optimism in the minds of your team members, and also includes the purposeful actions you as a leader need to take in order to rally your team to attain their success objectives?

My book, “The Surging Team, 10 BOLDskills for Accelerated Team Success“, provides leaders with tools for using optimism and happiness, but also offers specific actions to help the leader move her team from optimism–to actually reaching the company’s success objectives. The bottom line is that success requires intentional action.

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team, a team that repeatedly succeeds in achieving company objectives. When teams win, increased company profitability follows! Contact me today and let’s discuss that actions that you as the team leader or company owner need to take in order to lead your team to success.

Until then, Keep Winning!

Scott Brennan is author of the now-available-on-Amazon book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him to get started.

What to do when your business plan is failing

Posted by on October 12, 2015 in Company Profitability, Corporate Team Leadership, Effective Leadership, Entrepreneurship, Franchise Management, Franchise Ownership, Leadership Training, Small Business Ownership, Successful Leadership, Team Leadership | 0 comments

What to do when your business plan is failing

Team leaders and company owners are many times faced with acknowledging that their team is not on track to achieve their objectives, or that their business plan is failing. This isn’t just a “gut feeling”. This acknowledgment is due to carefully examining the results of the metrics the leader is using to measure progress toward stated company goals, and recognizing that if something doesn’t change, the objective will not be met, and the team will fail.

What do you do now?

There are basically two options:

1. You can choose what we call “Option Zero”, which is to do nothing and somehow hope that things change, or even just quietly accept failure and hope nobody notices.

2. You can decide to Act Now and change the trajectory of the outcome.

“Option Zero” is popular. It seemingly doesn’t cost anything. It doesn’t require BOLD leadership to try and change the outcome. You can even convince yourself that the objectives you identified for your company were too aggressive anyway. Maybe if you don’t say anything, nobody will even notice that the objectives were missed. In other words, just accept failure.

Act Now is risky. It calls attention to the fact that our original plan is failing to achieve our objectives. It requires the leader to BOLDLY evaluate alternatives, communicate honestly and effectively with the team and even the entire company, and then identify and choose another course of action, one designed to get your team back on track to achieve the original objective. In other words, reject failure and rally your team around a new plan, one that may require the team to use innovation in order to win.

Option Zero teaches your team that failure is acceptable. If you choose this path, you’ll get more of it.

Act Now teaches your team that you as the leader are acutely aware of progress toward your team’s objectives, and that you will never just quietly accept failure. In fact, you will rally every member of your team and use collaboration in order to source alternative ways to get back on track to success. You’re not afraid to summon innovative ideas and then choose to use innovation as a wedge to get past a success barrier in order to win.

Everyone longs to be part of a team that is boldly striving to meet difficult objectives, with people they care about, and where success is not certain and the talents of each team member will be needed in order to succeed.

Which leader are you?

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team, a team that repeatedly succeeds in achieving company objectives. When teams win, increased company profitability follows! Contact me today and let’s discuss your company goals, and what you can do to get your team back on track to achieve them.

Until then, Keep Winning!

Scott Brennan is author of the now-available-on-Amazon book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him to get started.

Do you see the opportunity?

Posted by on October 5, 2015 in Company Profitability, Effective Leadership, Entrepreneurship, Leadership Development, Leadership Training, Small Business Ownership, Successful Leadership | 0 comments

Do you see the opportunity?

My daughter and son-in-law own a residential painting and cabinetwork refurbishing company. We both began our small business ownership adventures in 2006, and its a dimension of our relationship that has added a great deal to the depth and enjoyment of our conversations.

While we were visiting them recently, my son-in-law was excited to explain to me why they were repositioning their business in the marketplace. He explained that they had seen a significant jump in the percentage of their painting proposals that were lost due to competitors who were willing to work for significantly less profitability. Even their past clients, who were extremely happy with their service and had been reliable repeat clients–were now choosing the lower cost painting company competitors, who seemed to have no bottom to their paint work quotes. Because of this increasing price competition for home painting work, my son-in-law was excited to explain that they were now repositioning their service to exclusively emphasize their home cabinetry refurbishing work. He explained that cabinetry work required a workshop with a larger area, different equipment, and needed an additional level of skill in order to produce the desired result of looks-like-new kitchen cabinets. One additional benefit to this change of service focus, was that the profit margins were great enough to provide a fair owner’s profit, which was no longer the case for traditional home painting jobs. Lastly, my son-in-law related that while they were doing the cabinetry work, many clients were so happy with the results that they asked for interior home painting work as well, and were not seeking additional bids to try and find the lower-priced operators.

I thought about this business change, and the next day I told my son-in-law that he was running his business from the perspective of a business owner who sees the marketplace as full of opportunities. He had rejected the typical and pessimistic marketplace response made by many business owners, to compete on price alone for a smaller and smaller piece of the same-size pie. Instead, my son-in-law had an optimistic view of the marketplace, and that he was shifting his company’s focus to performing work for a slice of a different and bigger pie–one that required more skill, an appropriate workspace, and allowed for fair profit margins.

This realization only made our personal relationship even more enjoyable that it already was. Participating in our American marketplace as an entrepreneur, adds a dimension of adventure and freedom to our lives that people in most other countries will never understand or have the opportunity to experience.

Do you see the opportunities all around you to earn a fair profit for your work?

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to recognize the opportunities that are all around them, and then develop an unstoppable Surging Team that repeatedly succeeds in achieving company objectives. When teams win, increased company profitability follows. Contact me today and let’s discuss the marketplace opportunities that are all around you. Together we can begin the transformation of your team, your company, into an unstoppable Surging Team.

Until then, Keep Winning!

Scott Brennan is author of the now-available-on-Amazon book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him to get started.

Why Leadership Matters for Your Customers and Clients

Posted by on September 28, 2015 in Company Profitability, Effective Leadership, Franchise Management, Leadership Development, Leadership Training, Successful Leadership, Team Development | 0 comments

Why Leadership Matters for Your Customers and Clients

I walked into two hardware stores this week, and the same thing happened in both stores. It was later in the evening, and as I pulled into the first store, my car was one of the only ones in the lot. As I entered, there were two employees at the checkout counter. They were manning their individual stations, but there were no customers in line, so they were chatting. As I walked in, they both looked at me and one said, “Can I help you?” I asked where a common plumbing item was, and the employee told me the aisle number, and then they went on talking. I went to the aisle I was directed to, and it was the paint aisle. No employees were in sight, so I wandered around a little and found the correct aisle, which was 6 aisles away from where I was directed. I then started looking for my particular plumbing item. I finally located it after going one way down the aisle and then heading back the other way—scanning the shelves. When I found my item, I had several products to choose from, so I looked them over to try and determine which would fit my needs. Choosing an item, I walked up to the checkout line, and the two employees were still chatting. When they asked if I found my item, I told them that I had, but it was 6 aisles away from where they directed me. They chuckled as if this was a common and unavoidable situation—but I knew better than that.

When I returned home and started my plumbing project, I realized I needed yet another part. I wasn’t about to go back to the store that had no interest in helping me, so I went to another hardware store. It was later in the evening, there were very few cars in the lot, and as I walked in the same scenario played out. There were multiple employees at the register—and they were waiting for someone to checkout–but nobody was in line. They saw me walk in, but nobody asked if they could help me. So I wandered around and found somebody to ask where the plumbing aisle was. They directed me with a wave of their hand to a far corner of the store. I dutifully went in that general direction, and after following my aforementioned “go down one aisle and then back the other direction, scanning the shelves all the while” strategy, I finally located what seemed to be the right part.

When I got to the checkout, they asked me if I’d found what I was looking for, and I nodded my head, but the truth was that I wasn’t very happy with the experience.

Does this sound familiar?

I started to think about what the problem was in both these stores. Did they hire people who didn’t have the capability of thinking outside-the-box and actually making sure a customer quickly found the right item in a store of thousands of various hardware items and dozens of aisles?

But I realized what the real problem was–lack of leadership. These employees did not have leaders who inspired them with a BOLD purpose, one that furthered the goals of their company. They believed their job was to check people out of their stores, and they dutifully manned those registers even when nobody was in line.  They didn’t have the curiosity to even learn how their store was laid out so they could help their customers better.  Retail jobs are ubiquitous, with generally lower pay and high turn-over. If I was an employee performing one of these jobs, and I was led to believe that my job was just to “check people out”, then I’d likely fall into the same pattern of trying to keep myself awake, waiting for customers to come to my checkout station, and just watching the clock.

But, what if the leaders in these two stores inspired their employees with a sense of a BOLD purpose? What if each employees purpose was to see each person who walked into their store as a potential new customer who has many choices of stores–and that each employee had the BOLD purpose of winning over a “customer for life” each time someone walked into their store.

Leadership matters, and when leaders don’t understand their most important role–which is providing inspired leadership, trusted management, and ownership engagement—then their teams will improvise and fill the void with whatever comes to mind on any given day.

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team–which translates directly into increased company profitability. Contact me today and let’s begin the transformation of your team, your company, into an unstoppable Surging Team.

Until then, Keep Winning!

Scott Brennan is author of the now-available-on-Amazon book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him to get started.

Do Something You Love

Posted by on September 21, 2015 in Team Building | 0 comments

“Do something you love.”

We’ve all heard this well-meaning advice and challenge.  It sounds logical and so obvious.  Who wants to do the opposite?  If you’re like me, you’ve sometimes wondered what actions you should take in your own career to achieve the implied goal.

Some people have a passion that drives them in an unrelenting quest to turn something they love into their career.  I always thought that acting on this kind of passion was the way to achieve the goal implied by the, “do something you love” challenge.  Most people who try and find this passion end up jumping from job to job, career to career, and spend their lives searching for something to do that elicits this feeling. Few who embark on this quest will either find financial success or emotional satisfaction.  Their career ends up as a journey to a destination that is elusive.   Do a quick job search and see if any of the available positions inspire you as “something you’d love to do”.

There is another way to achieve the “do something you love” goal, and it can be achieved almost every time.  That’s because almost everybody longs to be part of a team of people that they’ve come to care deeply about, motivated by a common BOLD purpose, in pursuit of a difficult and worthy goal, challenged to use their most highly developed individual strengths, and led by a trusted team leader.  If you’ve ever been part of such a team effort, you’ll never forget the people or your time engaged with them, because you’ll love the time you spent together.  This is the better interpretation of the “do something you love” challenge, and it depends on the team leader or company owner understanding that their job as a leader–regardless of the industry or the job descriptions–is to nurture the conditions for this “positive collective spirit” to emerge among their team.

When the team leader or company owner is able to develop a positive collective spirit inside their company or on their team, they are able to turn an ordinary job into someone’s dream job–a job that somebody loves to perform.  They’ve developed a Surging Team.

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team–which translates directly into increased company profitability. Contact me today and let’s begin the transformation of your team, your company, into an unstoppable Surging Team.

Until then, Keep Winning!

Scott Brennan is author of the now-available-on-Amazon book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him to get started.

 

The trait shared by all the award-winning business owners I’ve met

Posted by on September 14, 2015 in Company Profitability, Entrepreneurship, Franchise Management, Franchise Ownership, Leadership Training, Small Business Ownership, Team Building, Team Development, Team Leadership, Workplace Environment | 0 comments

The trait shared by all the award-winning business owners I’ve met

When I was an award-winning franchise business owner, the best decision I ever made was to agree to become a member of a newly-formed mastermind collaboration group that was made up of the top owners in our franchise system. This group had one purpose, and that was to increase the prosperity of each member of the group. Now it’s not easy getting invited into their mastermind group, and you have to give them a good reason to believe that you have something special to offer the group. The reason they invited me to consider joining them, was because I’d just won the Rookie of the Year franchise award and had set a short-lived record for how fast a new franchise location achieved $10k per month in sales. They wanted to know how I was able to do that. I joined the Pacesetters mastermind group, and for the next seven years every Franchise of the Year winner came from our group of 14 members.

Ok, so what did they all have in common?

Our franchisor thought it might be personality, so they had each of us take the DISC personality test. There was some clustering around the typical “type A” personality, which is a “D” in the DISC model, but other personality types also won the top awards, so it wasn’t personality that we had in common. Our franchisor wanted to use the DISC profile to screen new, prospective franchisees, and give preference to those with the personality “most likely” to succeed. But our Pacesetters group had award-winning members in all four DISC personality quadrants, so that wasn’t the common element.

Ok, so what did they all have in common?!

It took a few years of quarterly Pacesetter meetings to understand the common thread. It was in these three-day, off-site, closed-door meetings that we all felt safe enough to trust each other with our fears and with our victories. Once we achieved this “positive collective spirit” among our mastermind group members, the common element repeatedly surfaced. During our intense business review, which we called “the Limelight”, each Pacesetter eventually submitted to being grilled by their peers–and their business practices, metrics, and true financial condition was exposed. What was also exposed was the ubiquitous use of innovation by each of the award-winning Pacesetter members. “Possessing the willingness and ability to innovate” was the common thread shared by the top franchisees in our system.

That’s why “BOLDLY work to increase the positive collective spirit of your team”, is included as one of my “10 BOLDskills for Accelerated Team Success”. Once a team develops a powerfully positive collective spirit, it is able to use entrepreneurial collaboration in order to summon innovation and use it as a wedge to overcome any barrier to its success. It turned out that each award-winning owner had developed a positive collective spirit within their own company, and when that was combined with the positive collective spirit shared among the Pacesetters themselves, we were unstoppable.

You might think that within a franchise system, there wouldn’t be a ubiquitous use of innovation by the individual franchisees. After all, isn’t the definition of a franchise system centered around common, required, and centrally enforced operational practices? Be selective when exploring franchise concepts for your adventure into entrepreneurship. After all, the franchisors are being selective too. Your best chance at real success, which includes a fair owners’ compensation for the risks you’ll inevitably be taking, is to only consider purchasing a franchise unit from an “innovative franchisor”–one that allows for entrepreneurial collaboration among franchisees and also individual innovation in order to succeed. They may not come out and tell you during your “franchise discovery phase” that they tolerate innovations, but its critical that you find out if they do, by interviewing several of their successful business owners.

If you’re in doubt, contact me, and we’ll explore the question, and the phenomenon together.

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team–which translates directly into increased company profitability. Contact me today and let’s begin the transformation of your team, your company, into an unstoppable Surging Team.

Until then, Keep Winning!

Scott Brennan is author of the soon-to-be-published book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him @ sbrennan@boldbreak.com , phone: 844-320-5200

What can be done about excessive employee turnover?

Posted by on September 8, 2015 in Company Profitability, Corporate Team Leadership, Entrepreneurship, Franchise Management, Franchise Ownership, Leadership Training, Small Business Ownership, Team Building, Team Development, Team Leadership, Workplace Environment | 0 comments

What can be done about excessive employee turnover?

Businesses operate today in a marketplace that demands efficiency. If the company expects to make a reasonable profit, there is no room for over-compensating of staff, over-hiring of staff, or for excessive staff turn-over.

Why am I mentioning “excessive staff turn-over”?

Because if the team leader or company owner is trapped in a cycle of endless hiring, in order to replace exiting team members–then that team will not be efficient. There is simply no way to maintain the culture of a Surging Team if the team leader or company owner is constantly trying to replace team members who quit after only a brief experience with your company or team.

In a misguided, but well-intentioned effort to reduce turn-over, many companies adopt the “let’s pay them more so they won’t leave” tactic. As a corporate executive and franchise business owner, I’ve seen this tactic used many times. It seems logical to assume that people are leaving because they want to make a higher salary–so why not just provide it? If you do provide higher-than-market compensation, all you’ll do is assure that your company profits are reduced in proportion to the compensation over-payment. I’ve seen it many times, and you will either learn this quickly, or you’ll learn it eventually, but you will indeed learn this. Hopefully you’ll still have a company after you learn that you can’t give away precious profits.

It may be true that your company is offering compensation that is below the market rate for the set of responsibilities that make up the particular job, but I’m proceeding here under the assumption that you as the team leader or company owner have already made sure that your staff compensation is at least at or near the market rates–and you are still experiencing high employee turnover rates.

The reason people leave your company are usually not the same reasons they give you in an “exit interview”. That’s because it’s difficult to put into words the feelings people have when they experience the culture of your company and your team. The truth is that most unexpected turn-over is due to the culture of your team or company. That is bitter medicine to swallow, but as a team leader or company owner you must look in the mirror–and the sooner you can see the truth, the sooner you can address the real problem.

Ok Scott, what can be done about excessive employee turnover?

Companies and teams that embrace the Surging Team culture, experience less turnover–BECA– USE PEOPLE FEEL BETTER WHEN WORKING IN A SURGING TEAM ENVIRONMENT. You can’t pay people enough to work in a culture where they feel like each day at work is one more day spent wasting their precious talents and their one life–even if they are paid well to do it. They will fantasize about leaving your team as soon as they can–and that is the real moment that guarantees their eventual and inevitable turn-over.

People working on a Surging Team feel quite the opposite. They experience increased feelings of well-being, better health, higher productivity, and a positive collective spirit that becomes your team’s marketplace advantage. Your competition will never see you coming because they can’t see or measure the positive effects of a Surging Team culture.

The bottom line is that developing and maintaining a Surging Team environment inside your company will help keep your largest controllable expense item as low as possible, which allows you the owner, to increase your profitability. I know from experience that those company owners who felt powerless to stop unnecessary staff turnover, while keeping their employee compensation costs from growing out-of-control, were the ones who were soon going to be out-of-business.

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team–which translates directly into increased company profitability. Contact me today and let’s begin the transformation of your team, your company, into an unstoppable Surging Team.

Until then, Keep Winning!

Scott Brennan is author of the soon-to-be-published book, “The Surging Team” and companion video training series, “10 BOLDskills℠ for Accelerated Team Success”. Scott succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology, in both a book and video format, to assist you in developing and leading your own unstoppable Surging Team. Contact him @ sbrennan@boldbreak.com , phone: 844-320-5200

What is the connection between a Surging Team and company profitability?

Posted by on August 31, 2015 in Company Profitability, Corporate Team Leadership, Team Building | 0 comments

What is the connection between a Surging Team and company profitability?

What is the connection between a Surging Team and company profitability?

When I was an award-winning franchise owner, I once got a call from the franchise home office that went like this:

“Hi Scott, this is your quarterly check-in call from the home office! Is there anything we can do to help you?”

I knew everyone at the home office, and I had a good idea of their experience in the marketplace, so I thought about that question for a few seconds, and then I said:

“I’m not sure if you can help me.”

“Why not?” asked my home office contact.

“Well, do you know what my largest expense item is?”

There was a pause, and then my home office contact said, “marketing costs?”

“No, not even close. Try again, and think of the biggest expense for every one of your franchisees,” I hinted.

“Employee compensation?” guessed my home office contact.

“That’s correct!” I said. “Do you think you can help me with lowering that cost?”

“No, I don’t think we can help you do that,” admitted my contact.

“Well, I appreciate you checking in,” I said, as we ended the call.

The truth is that there is a great deal that can be done to lower the expenses associated with employee retention and overall staff compensation.

When a team is motivated by a worthy and shared BOLD purpose, and they have achieved a positive collective spirit, and are motivated by an inspired and trusted team leader–that team will have less turnover and will require fewer staff members. These two costs, the cost of recruiting and training staff, and the combined compensation cost of all team members, are many times the determining factors in whether or not a small business will succeed or will fail. This is true, because if the owner of a small business isn’t finding ways to maintain an effective team AND generate sufficient profits (after paying all staff members and paying all bills) to pay herself a fair salary, then that small business is still operating below break-even and is failing.

The bottom line is that developing and maintaining a Surging Team environment inside your company will help keep your largest controllable expense item as low as possible, which allows you the owner, to increase your profitability. I know from experience that those company owners who felt powerless to keep their employee compensation costs from growing out-of-control, were the ones who were soon going to be out-of-business.

BOLDbreak has one purpose, and that is to provide team leaders and company owners the tools and training they need, to develop an unstoppable Surging Team–which translates directly into increased company profitability. Contact me today and let’s begin the transformation of your team, your company, into an unstoppable Surging Team.

Until then, Keep Winning!

Scott Brennan, author of the soon-to-be-published book, “The Surging Team: 10 BOLDskills℠ for Accelerated Team Success”, has succeeded in developing both award-winning corporate teams, as well as transforming his franchise business into an award-winning and profitable, Surging Team. Now as president of BOLDbreak Inc, Scott is positioned to help you increase your company’s productivity, profitability and employee well-being by offering you an exciting methodology to develop and lead your own unstoppable Surging Team. Contact him @ sbrennan@boldbreak.com , phone: 844-320-5200