Franchise Management


Do you only associate innovation with those well-known products that changed the course of human history? We all can list “The Big Product Innovations”: the light bulb, telephone, airplane, Post-It-Notes, the Apple personal computer, and the iPhone. OK, maybe Post-It-Notes doesn’t really make the list of “Big Ones”, but I bet you still have some! In 380 BC, Plato wrote the following in his ancient book...

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Anna had been working for us for several weeks now, and it just wasn’t working out. The signs of team frustration were appearing again, and I felt that I was beginning to make excuses for our new team member. To be effective, management needs the trust of the team. When the team begins to feel that their leader is protecting and making excuses for a team member, that leader begins to lose the trust of the team members. It was very...

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Most experienced leaders will have a business plan ready to begin 2016, but does your plan inspire the passion of those who will be asked to see it through in the months to come? I’ll never forget the comments made by the department dean, to my daughter’s physical therapy assistant graduating class, “There are few occupations in this world where your touch is a part of someone’s healing, and you have the privilege of being in one.” I...

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When I was an award-winning franchise owner, I received many calls from people who were peforming due diligence in their effort to evaluate our franchise concept, for their own possible investment. The current franchise owners referred to these as “validation calls”, and we all remembered how important the feedback from existing franchise owners was in our own analysis of the business opportunity being offered by the...

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Team leaders and company owners are many times faced with acknowledging that their team is not on track to achieve their objectives, or that their business plan is failing. This isn’t just a “gut feeling”. This acknowledgment is due to carefully examining the results of the metrics the leader is using to measure progress toward stated company goals, and recognizing that if something doesn’t change, the...

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I walked into two hardware stores this week, and the same thing happened in both stores. It was later in the evening, and as I pulled into the first store, my car was one of the only ones in the lot. As I entered, there were two employees at the checkout counter. They were manning their individual stations, but there were no customers in line, so they were chatting. As I walked in, they both looked at me and one said, “Can I help...

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